Orders & Returns

Last updated: September 2026

Request first, confirmation before production

Submitting the website form creates an order request; it does not collect payment or guarantee stock. KCC reviews the product, customization, availability, final amount and fulfilment details with you. Production begins only after order confirmation, required payment and proof approval.

Proof approval

Where a design proof is provided, please check names, dates, spelling, photo placement, colours and all other details carefully. Your approval confirms that the shown content and layout are ready for production. Minor differences between screens and the finished printed material can occur.

Prices and fulfilment

Displayed prices are starting prices for the standard listed product. The website shows an estimated request total from KCC's current catalogue. Store pickup is available in Palani; after the order, payment and required proof are confirmed, pickup readiness is normally 30 minutes to 5 hours depending on the product and quantity. Courier delivery is available across India. Enter your PIN code at checkout; KCC confirms the courier charge and dispatch schedule before payment. Special sizes, materials, destinations and bulk quantities may need a separate quote.

Changes and cancellations

Contact KCC as soon as possible with your order reference. Changes or cancellation can be reviewed before production starts. Because personalized products are made for one customer, an order normally cannot be cancelled or changed after it enters production.

Damaged, incorrect or defective items

If the delivered product is damaged, incorrect or has a production defect, contact KCC promptly with the order reference and clear photos. KCC will review the issue and arrange an appropriate correction, replacement or refund where applicable. Normal screen-to-print colour variation and customer-approved spelling or layout are not treated as production defects.

Customer-supplied content

You are responsible for having permission to use submitted photos, names, logos and artwork. KCC may decline content that cannot be produced safely or lawfully.

Payment safety

Placing an order request does not make or authorize a payment. When online payment is active, KCC accepts UPI through its secure payment provider; cards, net banking and wallets are not offered online. Payment is treated as confirmed only after server verification. KCC will never ask you to share a UPI PIN or OTP.

Need help?

Message KCC on WhatsApp (+91 98403 26212) or email hello@kccgifts.in and include your order reference. You can also review our Privacy information.