Privacy

Information we collect

When you place or track an order, we may collect your name, mobile number, optional email, delivery details, selected products, personalization text and the photos you choose to upload.

How we use it

We use this information to prepare your design, share proofs, process your order, provide delivery or pickup, support payment confirmation and respond to your questions. We do not sell customer information.

Anonymous website analytics

We record limited first-party website activity to understand page visits, product interest, cart additions and checkout starts. This uses a temporary anonymous session identifier and does not add your name, phone, email, address, uploaded photo, search text or exact device information to analytics.

Google Analytics

We also use Google Analytics 4 on our public catalogue and information pages to understand visits, traffic sources and browsing activity. Google Analytics uses cookies and browser identifiers and may process general device, browser and approximate location information. Advertising personalization and Google signals are disabled in our website tag.

On these public pages, we also measure clicks on our WhatsApp and call links together with the page where the click happened. These counts show contact attempts, not confirmed conversations or orders. The contact-click events do not include message text, customer phone numbers or order details.

The Google tag is not loaded on customer account, customization, checkout, order-tracking, enquiry or admin pages. If a visitor enters one of these flows while browsing the site, Google measurement stops for that document. Our separate first-party order and website analytics continue to support shop operations. Browsers that signal Do Not Track or Global Privacy Control do not load our Google tag. You can also control cookies in your browser. See Google's Privacy Policy for information about Google's processing.

Photos and proofs

Customer photos and KCC proof images are kept in private storage and are made available only through the order workflow. Please upload only content you have permission to use.

Payments and service providers

When online payment is enabled, payment details are entered with the payment provider. KCC records the verified payment status but does not ask you to send card, UPI PIN or OTP details through this website.

Retention and security

Order information is retained only as needed to fulfil orders, provide support, maintain business records and meet applicable obligations. We use access controls and private storage, while recognising that no internet service can promise absolute security.

Questions or correction requests

Contact KCC on WhatsApp (+91 98403 26212) or email hello@kccgifts.in with your order reference if you want to correct your details or ask about stored order information. See also our Orders & Returns policy.